Collecting a few bits and pieces around mobile payments over the last weeks as follow-up on the 2012 Predictions.
It just seems that Google wallet is taking some personal (via AllThingsDigital) – Head of Consumer Payments resigning – and functional …
According to this report Starbucks claims to be leader in global mobile payment transactions, with 26 mio mobile transactions since the launch of the program in January 2011. So as said here, there is probably more to come in 2012.
Considering the recent hick-up (see here or here) in McDonald’s attempt to create a social media campaign the new report “Future of Customer Service: The Rise of The Social Customer” might come handy.
This originally started as 10 predictations for 2012, but while thinking about and refining it, these turned into one thought / prediction with several proof points.
The Rise of the User Experience – Design Thinking
2012 will be the year of design …
Google+ has now opened it’s social media and networking business for enterprises and institutions.
And a recent study by IBM (quoted by freshnetworks) indicated that 68% of CMOs are underprepared for social media marketing.
Maybe it is time to revisit the Cluetrain …
I finally managed to get myself to watch some of the Windows 8 / Metro keynotes from Microsoft’s build conference. Especially Jensen Harris’ (Director of Program Management Windows User Experience) intro to “8 traits of great Metro style apps“.
And I have …
At Hypercritical podcast (episode #32) John Siracusa and Dan Benjamin discuss product decisions at Apple.
The #1 product decision criteria at the board room (or any executive level) should be: “Make the best product” (for the customer)
How often are the discussions …
Great infographics on 7 disruptive innovations.
Interesting update on previous post on how Square is doing with their smartphone based credit card terminal business.
Out of the Gijs van Wulfen’s “20 Tips for Ideation Excellence” I especially likes #7:
7. Great ideas for innovative new products or services fit 7 criteria. Use them actively in your project: 1. Very appealing to customers. 2. It stands …