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Is Data the Oil or the Currency?

jens 19. January 2017 Allgemein No Comments

Lately I have seen again the notion that “data is the new currency” and similarly „data is the new oil“. We are quick to put out these metaphors because they seem to illustrate the importance of data in business today.…

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Know Thyself: Customer Privacy everywhere, or NOT

jens 10. October 201210. October 2012 General No Comments

Today – or actually yesterday – seems to be the day where everything comes together on customer privacy 1 – Some lengthy discussion (at TheNextWeb and iMore) about Verizon’s (and other mobile operators) opt-out setting for monitoring and sharing of…

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What’s your design approach ?

jens 10. July 201210. July 2012 General No Comments

Playful, designful or crowdsourcing ? Ok, here is some background to the question. It was triggered by a number of conversations I had during the last weeks. It all started with an interesting presentation at the “Unternehmer Live” series at the Strascheg…

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1 Thought (was 10 Predictions) for 2012

jens 3. January 20123. January 2012 General No Comments

This originally started as 10 predictations for 2012, but while thinking about and refining it, these turned into one thought / prediction with several proof points. The Rise of the User Experience – Design Thinking 2012 will be the year…

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The purgatory of Microsoft presentations

jens 28. December 201128. December 2011 General No Comments

The way the bad presentation in this commercial is made even worse with animation and sound is so typical of Microsoft. And I think they try to sell this as a benefit. It’s almost 2012! Is there still anyone out…

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2 Quotes on Customer Experience

jens 26. November 2011 General No Comments

Finally managed to read through the Fall 2011 issue of M/I/S/C focussing on Customer Experience. Just 2 quotes from Will Novosedlik, VP Brand & Design Thinking at Idea Couture. “The emotional state of the customer after an interaction with your…

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Product Decision Criteria #1: Make the best product!

jens 16. October 2011 General No Comments

At Hypercritical podcast (episode #32) John Siracusa and Dan Benjamin discuss product decisions at Apple. The #1 product decision criteria at the board room (or any executive level) should be: “Make the best product” (for the customer) How often are…

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How bad is bottled water ?

jens 7. September 2011 General No Comments

An interesting infographics in FastCompany on how bad bottled water is. Presented by Online Education Traveling in Asia this feels even worse as there is no tap water alternative to bottled water and it’s hard to imagine how much waste…

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Social CRM – what is it ?

jens 5. September 2011 General No Comments

Interesting attempt on the definition of social CRM (and the evolution to get to it) by Oliver Blanchard at the BrandBuilder Blog: [Social] CRM is a business function supported by a system and technologies whose aims are to improve a company’s…

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Two stages of simplicity

jens 4. September 20116. September 2011 General No Comments

Simplicity and Zen-like elegance has been attributed as the key success factor of many products currently. Just coming out of a conversation about GUI design I realized that the push for simplicity has 2 challenges or stages. The first is…

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