Corporate Culture is an interesting, important, influential, but hard to capture topic. Dave Gray did a great job at the Dare Conference 2013 – with the presentation now available here – talking about Culture and Change and introducing his Corporate Culture…
Design Thinking: The Wallet and Mastercard
Mastercard announced to release a next generation display card in Singapore. The interactive payment card has a built-in display and touch sensitive buttons. This plays very well with two design thinking activities I had during this summer. The Xing Design…
Know Thyself: Customer Privacy everywhere, or NOT
Today – or actually yesterday – seems to be the day where everything comes together on customer privacy 1 – Some lengthy discussion (at TheNextWeb and iMore) about Verizon’s (and other mobile operators) opt-out setting for monitoring and sharing of…
Apps vs. Mobile Web (Chart of the Day)
Over at BusinessInsider the Chart of the Day: “Apps More And More Important Than Mobile Web” reveals some interesting statistic. Mobile applications become more important for people compared to the Mobile Web (and I assume that this includes HTML5-based applications).…
Starbucks picks Square for payments
Great news for mobile payment startup Square. As reported by AllThingsDigital Starbucks picks Square for payment and invests in the company. Success of an excellent and elegant end-to-end mobile payment solution.
Consumers want simplicity
Great article on Forbes online on why consumers favor simplicity over engagement, e.g. social networks. A lot of interesting links included showing how simplifying the decision making can improve purchases.
Follow-up on Predictions: Mobile Payments
Collecting a few bits and pieces around mobile payments over the last weeks as follow-up on the 2012 Predictions. Google Wallet It just seems that Google wallet is taking some personal (via AllThingsDigital) – Head of Consumer Payments resigning –…
Mobile Monday Munich: Mobile Security and the Smartphone
The interesting presentations and discussions of yesterday’s Mobile Monday in Munich on “Mobile Striptease: Your Mobile under Attack: Privacy & Security” definitely need a follow-up. Yesterday already started with some interesting insights into mobile security with the report in the…
How to … do customer service in the age of social media
Considering the recent hick-up (see here or here) in McDonald’s attempt to create a social media campaign the new report “Future of Customer Service: The Rise of The Social Customer” might come handy.
1 Thought (was 10 Predictions) for 2012
This originally started as 10 predictations for 2012, but while thinking about and refining it, these turned into one thought / prediction with several proof points. The Rise of the User Experience – Design Thinking 2012 will be the year…